Cancellations
We operate a 72-hour cancellation policy. If you cancel over 72-hours in advance, we will not charge you for the training session. If you cancel after that, or if you cannot attend, you will still be charged for the training, as we are unable to offer it to another person.
Exceptional circumstances
We recognise that emergencies happen, even if they are rare. If you know that you might not make a training, please let us know as soon as you can. Similarly, if a genuine emergency prevented you from attending, and also from letting us know, we could consider waiving or reducing the cancellation fee.
Should you repeatedly make and cancel attendance for a number of rescheduled training, we would not refund this payment, even if you cancel ahead of the usual 72-hour window.
If we cancel
Occasionally, circumstances might prevent us from delivering a session as agreed. We will give you as much notice as possible if this happens. If we cancel, we will do our best to re-book for another training session that suits you.
